Account Manager
Locations: Rochester NY, Syracuse NY, Buffalo NY, Venice FL, Miami FL, Dallas TX, Fort Lauderdale FL
Job brief
We are looking for an experienced and self-driven Account Manager to join our Website & Marketing team! As an Account Manager at our company, your main duty will be to develop and manage marketing strategies with our clients and help them achieve their digital marketing goals.
Some of their goals may include better online presence and impressions. Your role will be extremely important for customers success, satisfaction and, ultimately, loyalty.
Account Manager Duties
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel to client sites.
If you have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideal candidates will work closely with both the client and the internal teams to make sure that the scope and direction of each project is on schedule, as well as other departments for support.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Account Manager Responsibilities
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Serve as the lead point of contact for all customer account management matters
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Build and maintain strong, long-lasting client relationships
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Develop trusted advisor relationships with key accounts, customer stakeholders and internal teams
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Ensure the timely and successful delivery of our solutions according to customer needs and objectives and timelines
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Clearly communicate the progress of monthly/quarterly initiatives/projects to internal and external stakeholders
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Develop new business with existing clients and/or identify areas of improvement
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Forecast and track key accounts/projects
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Collaborate with internal team to identify and grow opportunities
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Assist with challenging client requests or issue escalations as needed
Requirements
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Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
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Experience delivering client-focused solutions to customer needs
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Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
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Excellent listening, negotiation and presentation abilities
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Strong verbal and written communication skills
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Sense of ownership and pride in your performance and its impact on company’s
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success
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Critical thinker and problem-solving skills
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Team player
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Good time-management skills
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Great interpersonal and communication skills
